Privacy Policy
Introduction
This Privacy Policy establishes Caleida Agents S.L.'s commitment to the protection and responsible treatment of personal data, in accordance with the EU's General Data Protection Regulation (GDPR) and Spanish data protection legislation. This policy aims to inform users in a clear and transparent way about how their personal data is collected, processed and protected.
Privacy and data processing policies in relation to End Users of AI Agents created by Caleida and/or Caleida's Client companies.
Data Collected by Caleida
Information entered by the End User in a conversation with an AI Agent: Caleida collects all the data entered by the user in the conversation with an agent. Depending on the agent's own objectives, the free conversation and the Questions and Answers set by the Client companies. By voluntarily making use of a conversation with a Caleida AI Agent, End Users are aware of and accept the collection and processing of the data specified in these same conditions and privacy policies.
Device Information: We collect technical data from the connecting device through cookies, such as device type, location, connection time and application usage patterns. You have the option to disable cookies in your browser.
We use third party services in order to have qualitative and quantitative information on the use of our platform, always treating sensitive data in accordance with current regulations and using only those that help us to improve the use of the platform.
Purpose of Personal Data Processing
The processing of each and every piece of data provided by End Users in a conversation with a Caleida AI Agent is for the following purposes:
To find out the interests of End Users in relation to the Company (creator of each AI Agent through the Caleida platform).
To carry out activities to improve products or services, as well as marketing or sales actions, which are outside the responsibilities of Caleida, which only provides specific and relevant data from conversations with our Customers, through our management panel in order to improve their performance and provide them with new data with which to improve their products and/or services.
To improve the user experience and develop new services for Caleida's own Client company.
Comply with legal obligations and respond to judicial or governmental requests if necessary.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models
Data Retention
Personal data will be kept for the time necessary to fulfil the purposes for which they were collected and as stipulated by the applicable laws.
Legitimation for Data Processing
Processing is based on the consent of the End User, in order to comply with the legal obligations of both Caleida and its Customer companies. This consent may be revoked at any time by contacting us at soporte@caleida.io.
Communication of Data to Third Parties
Personal data will only be shared in the following cases:
With service providers who act as data processors under the instructions of Caleida.
For legal requirements, in response to judicial processes or governmental requests.
At the explicit request of one of the Client companies, always in compliance with either or both of the above conditions.
End-User Rights
End Users have the right to know, review and delete their data, oppose processing, request limitation of processing, and request data portability. To exercise these rights, they should contact Caleida via the following email address: soporte@caleida.io, specifying the case, and providing identification data for the location of the data and its subsequent processing in accordance with the request received. These requests will be dealt with within a maximum period of 7 days.
Data Security
Caleida adopts advanced security measures to protect personal data against unauthorised access, alteration, disclosure or improper destruction. This includes the use of encryption technologies, rigorous security policies and continuous training for our staff.
Changes to the Privacy Policy
Any changes to the Privacy Policy, specific to End Users, will be implemented on this website, which any End User will always be able to access prior to initiating a conversation with a Caleida IA Agent.
Consent and Data Collection
By using our services, you consent to the collection and processing of your personal data as described in this Privacy Policy.
Compliance with Applicable Laws
Caleida is committed to complying with all applicable data protection and consumer laws in Spain and the European Union, and will cooperate with data protection authorities in the event of complaints or investigations related to the processing of personal data.
Privacy and data processing policies in relation to Caleida Customers.
Data Collected by Caleida
Information Entered by the User: Caleida collects data entered by the user in the application, such as name, contact details, profile information, uploaded documents and any other personal data entered.
Business Account Data: Includes billing data, expenses, business contacts, employee information and product or service details.
Device Information: We collect technical data from the connecting device via cookies, such as device type, location, connection time and application usage patterns. You have the option to disable cookies in your browser.
We use third-party services in order to have qualitative and quantitative information on the use of our platform (PostHog, Sentry and our own web plugin) always treating sensitive data in accordance with current regulations and using only those that help us to improve the use of the same.
Responsible for Data Processing
Identity: Caleida Agents S.L.
Address: Paseo de la Alameda 64. 46023, Valencia, Spain.
E-mail: contacto@caleida.io
Purpose of Personal Data Processing
Personal data is processed for the following purposes:
To provide the services offered by Caleida.
To carry out commercial and marketing activities, including sending promotions and newsletters to users who have expressed an interest.
To improve the user experience and develop new services.
To comply with legal obligations and respond to judicial or governmental requests if necessary.
Data Retention
Personal data will be kept for the time necessary to fulfil the purposes for which they were collected and as stipulated by the applicable laws.
Legitimation for Data Processing
The processing is based on the user's consent, the need to perform a service contract, or to comply with legal obligations. This consent may be revoked at any time.
Communication of Data to Third Parties
Personal data will only be shared in the following cases:
With service providers acting as processors under the instructions of Caleida.
For legal requirements, in response to legal proceedings or governmental requests.
User Rights
Users have the right to access, rectify, delete their data, oppose processing, request limitation of processing, and request data portability. To exercise these rights, they should contact Caleida via the e-mail address provided.
Data Security
Caleida adopts advanced security measures to protect personal data against unauthorised access, alteration, disclosure or improper destruction. This includes the use of encryption technologies, rigorous security policies and ongoing training for our staff.
Changes to the Privacy Policy
Any changes to the Privacy Policy will be clearly communicated to users, and users' rights will not be limited without their express consent.
Consent and Data Collection
By using our services, you consent to the collection and processing of your personal data as described in this Policy.
Compliance with Applicable Laws
Caleida undertakes to comply with all applicable data protection and consumer laws in Spain and the European Union, and will cooperate with the data protection authorities in the event of complaints or investigations related to the processing of personal data.